Frequently asked questions
Ordering and payment
Who am I buying from?
AvadaBD is a marketplace. Every product is sold by an independent vendor, who packs, ships and provides the warranty. AvadaBD provides the platform and reviews complaints. Terms & Conditions
Which payment methods can I use?
You can pay online with bKash, Nagad or SSLCommerz, or choose Cash on Delivery. We never ask for your PIN or OTP.
How does Cash on Delivery work?
To confirm a Cash on Delivery order you pay a 5% advance online. You pay the rest in cash to the delivery person. You can also pay in full online. Delivery Policy
What is a pre-order?
A pre-order is for a product the vendor does not have in hand yet. You pay a deposit of about 5%, and the rest on delivery. Pre-Order Policy
Delivery
How long does delivery take?
Within 5 days if the vendor is in your city, and within 10 days elsewhere in Bangladesh, after your order is confirmed. Delivery Policy
What should I do when the parcel arrives?
Check the packaging and the product in front of the delivery person, and record a full, continuous video while you unbox it. You need this video if you report a problem.
Used devices
Are the laptops and phones new?
Most are used or refurbished. Each listing states the condition, shows photos of the actual unit, and gives the warranty. Marks and wear that the listing describes are not defects. Used Device Policy
Is the phone I buy registered and legal?
Vendors must list only phones with a valid, registered IMEI that are not blocked or locked to another person’s account. Check the IMEI on arrival by dialling *#06#.
Warranty, returns and refunds
How long is the warranty?
Between 15 and 30 days, depending on the product and the vendor. The period is shown on each listing and starts on the day of delivery. Warranty Policy
What voids the warranty?
An opened device, removed or broken stickers, physical or liquid damage, a short circuit, or an unauthorised repair. Warranty Policy
Can I return a product if I change my mind?
No. You can return a product only if it is wrong, damaged, not working or not as described, and you report it within 72 hours of delivery with your unboxing video. Return & Refund Policy
Who decides a warranty or return claim?
The vendor inspects the product and decides, giving you the decision in writing with reasons. If you disagree, complain to us within 15 days and we review whether the vendor followed the policy. Return & Refund Policy
When will I get my refund?
Within 7 working days after a claim is accepted, to the account you paid from.
Your account and data
How is my personal information used?
To deliver your order, take payment and support you. The vendor you buy from receives the details needed to deliver. We do not sell your data. Privacy Policy
Which cookies do you use?
Essential cookies keep you signed in and your cart working. We also use analytics and advertising cookies to understand how the site is used and to show relevant ads. See the Cookie Policy for details. Cookie Policy
How do I sell on AvadaBD?
Register as a vendor. Approved vendors agree to our Vendor Agreement. Vendor Agreement